Draft. This text has not yet been reviewed by a lawyer and is not in force. Items in [brackets] will be completed before launch.
Privacy Policy
Last updated: [DATE] · Türkçe yasal metin: KVKK Aydınlatma Metni
- Your CAD files stay on your computer. The solver runs locally. The model file, the mesh and the full result fields are never uploaded.
- Our server keeps only what an account needs: your email, plan, devices and usage counters.
- AI is optional. When you use it, the items listed in section 3 are sent to the AI provider. Dynence works fully without AI.
- We never see your card. Payment is handled by our payment provider.
- We do not sell your data or share it for advertising. The website sets no cookies and runs no analytics.
1. Who we are
Dynence is provided by [COMPANY NAME], [ADDRESS], Türkiye ("we"). Contact: [EMAIL]. We are the data controller for the data described here. Residents of Türkiye: the legally required notice under Law No. 6698 (KVKK) is the KVKK Aydınlatma Metni.
2. What we process, why, and for how long
| Data | Why | Kept |
|---|---|---|
| Email address; name if your sign-in provider shares it; sign-in provider ID (Google or Microsoft) | Create your account and sign you in | Until you delete your account |
| Plan, subscription status and period dates, payment provider references (customer and subscription ID) | Issue your licence and manage your subscription | Until you delete your account; invoices are kept by the payment provider for the legally required period |
| Device ID (a hash derived from your computer; no raw serial numbers), device name, first and last seen, app version | Enforce your plan's device limit | Until you remove the device or delete your account |
| Session records (only a hash of the refresh token is stored) | Keep you signed in securely | Up to 30 days per session |
| AI usage counters (number of questions and token totals per month) | Apply your monthly AI quota | Until you delete your account [or X months] |
| Error reports, only if you press "Send" (see section 4) | Find and fix bugs | 12 months |
| Waitlist: email, language, confirmation status, consent text version, sign-up and confirmation time | Email you once when Dynence opens | Until you leave the list; unconfirmed sign-ups are deleted after 7 days |
| Support emails you send us | Answer your request | [X months] |
Database backups are kept for 30 days, so deleted data disappears from backups within 30 days.
Not collected: passwords (we use one-time email codes or Google/Microsoft sign-in), card details, your CAD files, meshes or full result fields. Our web server logs do not store IP addresses or sign-in tokens.
Stored only on your computer: your projects and results, settings, the signed licence file, and your own AI key if you use one.
3. Data sent when you use AI
AI features (setup assistant, result explanations, questions about results) are optional and can be turned off in Settings. When you use them, the AI provider receives:
- your question;
- the model file name, its dimensions (bounding box, volume), a geometry summary and each face's type, area, centre coordinates, direction and location description (open-end candidates for internal flow; part names, volumes and element counts for assemblies);
- material names (including ones you added) and any datasheet text you paste;
- a summary of your setup (loads, supports, analysis type) and of the results (safety factor, peak stress and displacement, mass, warnings);
- when you ask a question, the result values it needs (values at the point, face or section you ask about, safety distribution, support reactions, most critical points and their locations).
The model file, the mesh and the full raw result field are not sent. File names, loads and results can be confidential; if you do not want to share them, do not use AI.
Where it goes. With the included AI quota, the request passes through our server to Anthropic (Claude). Our server does not store the content, only counters and token totals. With your own API key, the request goes straight from your computer to the provider you chose and never reaches our server; that provider's terms apply. [Confirm: Anthropic commercial terms do not use API content for model training.]
4. Error reports
If an analysis fails unexpectedly, Dynence shows a draft report and sends it only if you press "Send". You see exactly what will be sent. It contains the app version, operating system and Python version, interface language, analysis type, run time, a numeric setup summary (condition types and counts, material code, resolution, element and node counts), the error type, a cleaned short error message and stack trace (Dynence module paths, line numbers and function names only), and your optional note. It never contains the part file or its name, geometry, coordinates, results, your email, account or licence details, or folder paths on your computer.
5. Update check
Once a day the app downloads a small version file from dynence.com to tell you when a new version is available. It sends no personal or usage data. Updates are never installed automatically.
Anonymous counts
To understand how many people use Dynence, we count per day, without IP addresses or any identifier: downloads of the installer and requests for the version file above. We also look at totals from our account database (for example, how many accounts were created this month). We never build profiles of individual users, and the app does not report which analyses you run.
6. Website and account page
dynence.com sets no cookies and uses no analytics or advertising trackers. When you sign in on the account page, your session token is kept in your browser's session storage for that tab only and is removed when you sign out or close the tab.
7. Who receives data
- Hosting provider [NAME, COUNTRY]: runs our account server.
- Email delivery provider [NAME, COUNTRY]: sends sign-in codes and waitlist confirmations.
- Payment provider Paddle [legal entity]: acts as merchant of record and handles checkout, invoices, tax and refunds under its own privacy policy.
- AI provider Anthropic [legal entity], United States: only when you use AI with the included quota.
- Sign-in providers Google or Microsoft: only if you choose to sign in with them.
- Accountants, legal advisers and authorities where the law requires it.
Some of these providers are outside Türkiye and outside your country. Transfers rely on [legal basis to be confirmed: standard contractual clauses / adequacy / consent].
8. Your rights
You can access, correct, export or delete your data. On the account page you can download your data as a file and delete your account yourself. A paid subscription must be cancelled before the account can be deleted. Payment records stay with the payment provider for the legally required period. For anything else, write to [EMAIL]; we answer within 30 days. You can also complain to your data protection authority (in Türkiye: the Personal Data Protection Authority, KVKK).
Every waitlist email contains a link to leave the list.
9. Security
All connections use HTTPS. Passwords are never stored. Session tokens are stored only as hashes, and licences are cryptographically signed. If a breach affects your data, we will notify you and the authorities as the law requires.
10. Children
Dynence is not intended for people under 18.
11. Changes
If we change this policy, we will update the date above. We will tell you by email before material changes take effect.